Welcome to the Help Center

Check-in is from 16:00.

Please note that you cannot enter your room before 16:00.

Check-out is by 10:00.

We are very sorry, but early check-in is not available.

Yes, for an additional fee. If you would like it, please be sure to contact us by the previous day.

Until 11:00: JPY 2,000

Until 12:00: JPY 3,000

After 12:00: one night's accommodation charge will apply

Campaign

Guests who post a top rating (5 stars) on their booking site or Google after their stay may extend to 11:00 free of charge.

*This also requires contacting us by the previous day.

We will email you the pre-check-in instructions three days before your stay. After 16:00 on the day of check-in, open the same registration link again to see your room number and password, then complete self check-in.

Emails are sent on the following schedule:

Three days before your stay: check-in instruction email

On the day of your stay: email with your room information

Please check the email address you registered, and also look in your spam folder. If you still cannot find the instructions, contact us through your booking site's message function or by phone.

When checking out, please put the room key into the key box or the key return box on the first floor (where one is installed).

If you entered the room using an electronic password, simply leave the room and make sure the door is firmly closed before you go. This completes check-out.

Luggage storage is available at most properties, but some properties have no storage facilities. Please check the check-in instructions for your property for the exact location and availability.

*As staff are not on site at all times, please keep valuables with you.

We are very sorry, but as this is a self check-in property with no staff on site, we cannot receive parcels or other deliveries. Thank you for your understanding.

Staff are not on site at all times. Security cameras are installed in the building.

The entire property is non-smoking. If smoking is confirmed, a cleaning fee may be charged.

Rooms are not cleaned every day. If you need additional cleaning, please contact us in advance. Additional cleaning costs JPY 4,500 per session.

Guests staying more than seven consecutive nights receive one free cleaning service. Even for the free cleaning, please contact us at least by the previous day. This free cleaning applies only to bookings of more than seven consecutive nights.

Please take garbage to the designated garbage area. Depending on the property, it is on the first floor or outside the building.

At some properties, garbage must be sorted before disposal. Where sorting is required, please follow the instructions posted in the building. Thank you for your understanding and cooperation.

To make your stay more comfortable, we have an amenity corner on the first floor. Toothbrushes, garbage bags, and similar items are free to take.

As it is a shared space, please be considerate of other guests.

Hangers are provided in your room. If you would like more, we will check our stock, but please note that quantities are limited.

Please contact us via chat. We will review your message and respond in turn.

We are very sorry, but we have no dedicated parking. Please use a nearby coin parking lot.

The following equipment and amenities are provided in your room:

All rooms are equipped with an electric kettle, hair dryer, tableware, tissues, slippers, toiletries, towels, a toothbrush set, cleaning supplies, and toilet paper.

About extra towels: one set of towels is provided per room. Additional towels are available for an extra charge.

Yes.

You can find the Wi-Fi details under "Room Info" in your check-in link. Scroll to the bottom of the page.

Yes, you can watch YouTube and Netflix on the TV.

Please sign in with your own account, and be sure to sign out when you have finished.

*Depending on the TV model, this may not be available.

Please note that towels are provided free of charge only on the first day of each guest's stay. Additional towels are treated as a paid rental; please order and pay through the towel rental page in your check-in instructions.

How to order:

Open the towel rental section from your check-in link

Select the quantity you need and complete payment

After confirmation, we will deliver them to your room within service hours

Select the function you need (dry, cool air, heating, ventilation) and set the timer as required.

Select the mode you need (cooling, heating, dehumidifying, fan), adjust the temperature, and set the fan speed and direction as required.

Important notice

For safety and to prevent malfunctions, do not hang or place clothing, towels, hangers, or other items on, inside, or around the air conditioner. Such items may be caught in the internal fan blades and cause a malfunction. If damage results from improper use, we may ask you to cover the cost.

Step 1: Press the power button (ON) to turn it on. Step 2: Press the START/PAUSE button to begin washing. If necessary, press and hold the course button for five seconds to release the lock.

There are two types of water heater panel. Please check which one you have:

Panel A

A simple panel with an ON/OFF button and temperature adjustment (up and down arrows).

Panel B

A full-featured panel with a bath-filling function and a remaining hot water display. Important: when heating water, be sure to set it to "High" and "Continuous".

Main functions:

Power: turn the TV on or off

Input: switch the input source

Terrestrial digital: go to terrestrial digital broadcasting

Satellite: go to satellite channels

NETFLIX / YouTube: direct access buttons (please use your own account)

You can watch Netflix and YouTube with your own account.

*Depending on the TV model, this may not be available.

Yes. Under Japanese law, accommodation tax may be payable for your stay.

For details, please refer to the information provided at check-in.

We will handle this in accordance with the cancellation policy of the site you booked through.

If items in the building are damaged or lost, we may charge you the actual cost of compensation. Thank you for your understanding.

Yes, we offer an airport transfer service, which can only be booked through the app.

The transfer service currently covers the Osaka and Kobe areas only. Please download the app to check availability and fares.