Guest Guide
Check-in and Check-out
Check-in and check-out times
Check-in is from 16:00, and check-out is by 10:00.
Room access password
We will send it to you by email on the day of check-in.
Early check-in and late check-out
[Early check-in]
We are very sorry, but early check-in is not available.
[Late check-out]
If you would like late check-out, please be sure to contact us by the previous day.
Until 11:00: JPY 2,000
Until 12:00: JPY 3,000
After 12:00: one night's accommodation charge will apply
Contact and service hours
Please contact us via [Chat] on the check-in page we send you by email.
Service hours are 9:30–24:30.
Using Your Room
How to connect to Wi-Fi
You can find the connection ID and password under [Show room and key information] on the check-in page we send you by email.
Using the washing machine and bathroom dryer
Please check the information for your property on the page below.
https://hotel11faqs.figma.site/
Using the air conditioner
Please check the information for your property on the page below.
https://hotel11faqs.figma.site/
Sorting and disposing of garbage
Please check the information for your property on the page below.
https://hotel11faqs.figma.site/
What You Can Do in the Apartment 11 App
Book accommodation
Book at a 10% discount off the rates on other booking sites.
Book a massage
Choose between treatment at our salon or a therapist visiting your room.
Arrange transfers
Book an airport transfer service. (Osaka and Kobe areas only)
Restaurant reservations
Reservations are available at four restaurants: tempura, teppanyaki, crab cuisine, and robatayaki.
Luggage storage (smart lockers)
Store your luggage in lockers within the property. (Selected properties only)
In-house Services
Cleaning service
Rooms are not cleaned every day.
If you need additional cleaning, please contact us in advance. Additional cleaning costs JPY 4,500 per session.
Guests staying more than seven nights receive one free cleaning service. Please contact us by the previous day.
Additional and replacement amenities
Please check the information for your property on the page below.
https://hotel11faqs.figma.site/
Luggage storage
Please check the information for your property on the page below.
https://hotel11faqs.figma.site/
FAQ
Is there parking?
There is no parking. We are sorry for the inconvenience; please use a nearby coin parking lot.
How do I check out?
Please put the room key into the key box or the key return box on the first floor (where one is installed).
If you entered the room using an electronic password, simply leave the room and make sure the door is firmly closed before you go.
What should I do if I want to extend my stay?
Please book the same room type in the Apartment 11 app or on your booking site.
After booking, please contact us via [Chat].
Can I cancel partway through my stay?
We will handle this in accordance with the cancellation policy of the site you booked through.
Other questions
Please check the information for your property on the page below.
https://hotel11faqs.figma.site/