Privacy Policy

We have established the following Personal Information Protection Policy, built a framework for the protection of personal information, and promote the protection of personal information by ensuring that all employees fully recognize its importance and are committed to these efforts.

Management of Personal Information

We keep customers' personal information accurate and up to date, and in order to prevent unauthorized access, loss, damage, falsification, leakage, and the like, we take necessary measures such as maintaining security systems, establishing management structures, and thoroughly educating employees, thereby implementing safety measures and strictly managing personal information.

Personal Information We Collect

We may collect the following types of personal information.

Name, address, telephone number, email address

Date of birth, gender

Passport information (for foreign guests, a copy will be obtained pursuant to the Hotel Business Act), identification document information

Payment information, reservation information, stay history

Access logs, cookies, device information

Service usage history

Other information necessary for providing services

Purpose of Use of Personal Information

The personal information entrusted to us by customers will be used for the following purposes.

Provision and operation of services

Identity verification and responding to inquiries

Reservation management and payment processing

Service improvement and development of new features

Providing guidance and information regarding services, products, campaigns, events, etc. offered by our company and group companies

Prevention and investigation of fraudulent acts

Responses based on laws and regulations

Prohibition on Disclosure or Provision of Personal Information to Third Parties

We will appropriately manage the personal information entrusted to us by customers and will not disclose such personal information to third parties except in any of the following cases.

When the customer has given consent

When disclosing to contractors to whom we outsource operations in order to provide services requested by the customer

When disclosure is necessary pursuant to laws and regulations

When necessary for the protection of life or property

Security Measures for Personal Information

We take all possible security measures to ensure the accuracy and safety of personal information.

Inquiry by the Individual

If a customer wishes to inquire about, correct, delete, or otherwise request action regarding his or her own personal information, we will respond after verifying the identity of the individual.

Personal Information of Minors

If a minor provides personal information, it shall be deemed that the consent of a parent or legal guardian has been obtained.

Compliance with and Review of Laws, Regulations, and Standards

We comply with Japanese laws, regulations, and other standards applicable to the personal information we hold, and we will review the contents of this policy from time to time and strive to improve it.

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