AIRPORT PICKUP SERVICE
Kansai Airport Pickup Guide
Please head to the meeting area that matches the arrival exit at your landing terminal. Our chauffeur will be waiting at the exit holding an “APT11 (住一)” name board.
Terminal 1 arrivals hall map
The international arrivals hall on the 1st floor is split into a South and a North exit. Check the sign above the exit to confirm where you are.
Tap the image to enlarge
Terminal 1 step-by-step guide
If you exit via the International South exit
After leaving the South exit, walk right for about one minute and you'll see the sign for the North arrivals. Keep going and you'll see a clock; next to it is a café (DOUTOR). Our staff will be holding a name board near the café to greet you.
If you exit via the International North exit
After leaving the North exit, walk right about 10 meters and you'll see a café (DOUTOR). Our staff will be holding a name board beside the café to greet you.
Tap the image to enlarge
Terminal 2 guide
Terminal 2 has a very simple layout with no main/secondary sections. All international arrivals leave through the single exit. Our staff will be holding a name board at the exit to greet you.
Tap the image to enlarge
Still need help?
If a flight delay, immigration checks or other circumstances mean we don't meet at the pickup point, please message us right away through your order in the app, or reach our dedicated support with one tap.